Managing Calendars

After you have added imported or export calendars, you may need to disable one, delete it, or fix issues like wrong dates or duplicates. This article explains how to manage calendars and what to do when something goes wrong.

Disable a Calendar

If you want to temporarily stop importing from an external calendar (e.g. you stopped listing on that platform but might use it again):

1. Go to Settings → Calendar Sync (or Calendars).
2. Find the calendar in the list.
3. Use Disable (or turn the calendar "off"). The calendar stays in the list but HostManageGo no longer fetches it. The dates that were already imported may stay blocked until you delete the calendar or clear the rules; check the UI. To use the calendar again, enable it again.

Delete a Calendar

If you want to remove an imported calendar completely:

1. Go to Settings → Calendar Sync.
2. Find the calendar and click Delete (or Remove).
3. Confirm. The calendar is removed and HostManageGo stops syncing it. The events that were imported from it are usually removed from the property calendar, so those dates become available again (unless they are also covered by a direct reservation). Use with care: deleting means the other platform’s bookings will no longer block dates in HostManageGo until you add the calendar again.

For export links: if the app supports it, you may be able to regenerate the export URL (e.g. to invalidate the old link for security). The old URL stops working; you must paste the new URL into the other platform again. Check the UI for "Regenerate" or "New link".

Troubleshooting

Wrong Dates

If imported events show wrong dates (e.g. off by one day or wrong time zone):

• Time zone – iCal events often use UTC or a specific time zone. HostManageGo may convert them to your local time. If the other platform uses a different time zone, the displayed date might shift. Check the other platform’s calendar export settings for time zone. There may be no setting in HostManageGo to change this; if the problem persists, contact support.
• Source – Fix the event on the source platform (e.g. correct the booking date on Airbnb). After the next sync, the corrected date should appear in HostManageGo.

Duplicates

If the same booking appears twice (e.g. once as a direct reservation and once as an imported event):

• That can happen if you created a reservation in HostManageGo for the same guest and dates as an Airbnb booking. The calendar correctly shows both: one from HostManageGo, one from import. They represent the same stay. You can cancel or delete the duplicate in one place (e.g. keep the imported one and cancel the direct one, or the other way around) and the next sync will reflect it. Prefer creating reservations in one place only (either the other platform or HostManageGo) and using sync to propagate, to avoid duplicates.

Calendar Not Updating

If imported events are not updating:

• Sync frequency – HostManageGo may sync every few hours. Wait for the next sync or trigger a manual sync if the UI offers it (e.g. "Sync now").
• URL – Ensure the import URL is still valid. Some platforms expire or change URLs; get a fresh export URL and update it in Settings → Calendar Sync.
• Status – Check the calendar status. If it shows "Error", fix the URL or network issue and try again. See Importing Calendars for common errors.

If export is not updating on the other platform:

• The other platform fetches the URL on their schedule (e.g. every 6–24 hours). Wait and check again. Ensure you pasted the correct export URL in their import settings.

For persistent issues, check the in-app help or contact support with the calendar name, property, and a short description of the problem.