Getting Help
Chatbot, creating a ticket (Dashboard → Support), email, response time.
When you need help with HostManageGo, you can use the in-app chatbot, create a support ticket, or contact support by email. This article explains how to get help and what to expect.
Chatbot
The chatbot is a first line of support: a floating widget (or link) visible in the app. You can ask questions in plain language (e.g. "How do I block dates?", "How do I add a calendar?"). The chatbot answers in your language (e.g. Portuguese, English, Spanish) and can suggest relevant help or steps. If it cannot resolve your issue, it may suggest creating a support ticket so a human can follow up.
Use the chatbot for quick questions or to get pointed to the right doc or setting. For complex or account-specific issues, create a ticket.
Creating a Support Ticket
- Go to Dashboard and open Support (or Help / Tickets in the sidebar or menu).
- Click New ticket (or Create ticket).
- Fill in:
- Subject – Short title (e.g. "Calendar not syncing").
- Area or category – Choose the area that best fits (e.g. technical, billing, feature request).
- Description – Explain the issue or request in detail. Include steps to reproduce if it is a bug, or what you want if it is a feature request.
- Attachments – If the UI allows it, attach screenshots or files that help explain the issue.
- Submit the ticket.
You will see the ticket in your Support list. You can open it to read replies and add more messages. Support will respond to the ticket and may ask for more information. Reply in the same ticket so the conversation stays in one place.
If you started with the chatbot and it suggested creating a ticket, the ticket form may pre-fill some context from the chat so support has background.
If the product offers a support email (e.g. hello@hostmanagego.com), you can send your question or issue there. Include your account email and a clear description so support can identify you and help. Response time is usually similar to tickets; check the website or in-app help for the current email and expected response time.
Response Time
Response time depends on the product and support load. Typically:
- Chatbot – Immediate answers for common questions.
- Tickets and email – Support aims to respond within a stated period (e.g. 24–48 hours on business days). Complex issues may take longer. Check the website or in-app help for current expectations.
For urgent issues (e.g. billing error, cannot log in), mention "Urgent" in the subject or description and briefly explain why. Support may prioritize those. For general how-to questions, the docs (this User Guide) and the chatbot are the fastest way to get answers.